1. Introduction
At LACYFROST, we respect your privacy and are committed to protecting your personal data. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you interact with us, whether through our website, email, or in the course of providing our construction services.
2. Information We Collect
We may collect and process the following types of personal information:
a. Information You Provide Directly
- Full name
- Email address
- Phone number
- Physical address (for service delivery)
- Project-related details (e.g., property location, design preferences)
- Payment and billing information
b. Information We Collect Automatically
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
- Cookies and similar tracking technologies (see Section 7)
3. How We Use Your Information
We use your personal data to:
- Respond to inquiries and provide customer support
- Prepare and manage contracts and project proposals
- Deliver our construction services
- Process payments and send invoices
- Send updates and important service-related communication
- Improve our website and user experience
- Comply with legal obligations
4. Legal Basis for Processing (if applicable under GDPR)
If you are located in the European Economic Area (EEA), our legal basis for processing your personal information includes:
- Contractual necessity – to fulfill our agreement with you
- Legal obligation – to comply with applicable laws
- Legitimate interests – to operate and improve our services
- Consent – for marketing communications (you can withdraw at any time)
5. How We Share Your Information
We do not sell your personal data. However, we may share your information with:
- Trusted third-party service providers, such as IT support, payment processors, or subcontractors involved in your project
- Legal or regulatory authorities, when required by law
- Business partners, only with your consent or as part of service delivery
All third parties are required to respect the confidentiality of your personal data.
6. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Statement
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce agreements
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience.
You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain website functionalities.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access – Request a copy of the personal data we hold about you
- Correction – Request that we correct any inaccurate or incomplete data
- Deletion – Request that we delete your data, under certain conditions
- Objection – Object to processing based on legitimate interests
- Data portability – Request transfer of your data to another service provider
- Withdraw consent – Where processing is based on consent
To exercise any of these rights, please contact us at [email protected].
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
10. International Data Transfers
If you are located outside the country where our services are provided, your data may be transferred and processed in countries with different data protection laws. We ensure appropriate safeguards are in place for such transfers.
11. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing personal information.
12. Changes to This Privacy Statement
We may update this Privacy Statement from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Statement or your personal data, please contact us at:
LACYFROST – Construction of Frame Houses
Email: [email protected]
Thank you for trusting LACYFROST. Your privacy is important to us.